Terms & Conditions of Vita Green Online Club Membership

  1. These terms and conditions form the agreement between all applicants and members of VG Online Club (who are deemed to have read, agreed and accepted all of these terms and conditions) ("you"/"member" as the context may require) and Vita Green Health Products Company Limited ("we"/"us"/"Vita Green", as the context may require) in relation to the VG Online Club membership benefits' program ("Program"). Vita Green may, at its sole and exclusive discretion, change, amend, modify, add, and/or remove any part of these terms and conditions at any time without prior notice. You are advised to access Vita Green's website (www.vitagreen.com), or make enquiries with Vita Green, for obtaining and checking the most updated version of these terms and conditions periodically.
  2. "VG Online Dollars" means the electronic dollars to be awarded to you under the Program when you make purchase online at Vita Green's website (www.vitagreen.com) ("VG Website").
  3. VG Online Club members may enjoy benefits such as accrual of VG Online Dollars and other benefits as Vita Green may announce from time to time.
  4. Membership

  5. To apply for VG Online Club membership, a purchaser will need to submit the prescribed form and provide the requested Personal Data (as defined below) and documents for processing and approval.
  6. A VG Online Club membership account will be issued to an approved member. The membership account is not transferable and shall only be used by the registered member.
  7. VG Online Club memberships are available for private individuals aged 18 or above. If you are under 18 and wish to become a VG Online Club member, you will need to obtain prior approval of your parents or legal guardian before applying for VG Online Club membership.
  8. To enjoy membership benefits, a member must fill in the relevant membership details when purchasing at VG Website.
  9. Misuse of VG Online Club membership account, VG Online Dollars or benefits may result in termination or suspension of membership, or invalidation or withdrawal of benefits.
  10. Member shall make sure that the membership password will not be disclosed to any unauthorized parties. Vita Green will not be responsible for any consequence of an unauthorized use of the membership account or password.
  11. Membership of VG Online Club is at the sole and exclusive discretion of Vita Green and Vita Green may decline applications for membership to any applicant at its sole discretion.
  12. Customers purchasing HK$100 or above can apply for VG Online Club membership.
  13. A member will accrue 1 VG Online Dollar for every HK$15 spent in a purchase of Vita Green's products at VG Website.
  14. VG Online Dollars accrued in a VG Online Club membership account may be used to purchase Vita Green products at VG Website, subject to the validity period, terms and conditions and restrictions governing the issuance and use of the VG Online Dollars that Vita Green may announce and decide from time to time at its sole discretion.
  15. VG Online Dollars will be calculated and accrue on the net purchase amount, and not to be calculated on cents.
  16. All purchases must be made on VG Website though a valid and registered VG Online Club member's account in order to obtain VG Online Dollars.
  17. No VG Online Dollars will accrue in respect of a transaction which is cancelled or refunded (VG Online Dollars originally accrued will be cancelled on refund or cancellation of sale).
  18. VG Online Dollars will be credited to a member's account upon his or her completion of a particular sales transaction online at VG Website. The VG Online Dollars credited into a member's account in a particular transaction can be used to purchase Vita Green products in subsequent sales transactions as early as 7 days after signed receipt of the goods purchased by the member in that transaction has been received by Vita Green. Use and accrual of VG Online Dollars are always subject to the possibility of adjustment necessitated by any approved refund, return of goods or any cancellation of orders and other terms or restrictions that Vita Green may announce from time to time at its sole discretion.
  19. The records held by Vita Green shall be treated as conclusive evidence of the VG Online Dollars transaction details (amount accrued, dates of accrual, amount used for purchase, method of purchase, value of the VG Online Dollars, remaining balance etc.) recorded in a member's account. Vita Green may at any time correct the VG Online Dollars shown as credited to a member's account without any prior notice.
  20. If a member is not properly credited for VG Online Dollars within 3 months of the transaction, the member may claim an adjustment within 6 months of the transaction by sending a written request, together with the official transaction receipt and membership number to Vita Green.
  21. VG Online Dollars credited to a member's account in a particular calendar year will remain valid and can be used throughout that calendar year until (and including) 31st December of that calendar year. VG Online Dollars obtained in December of that calendar year may be approved to remain valid and can be used until (and including)31st December of the immediate next calendar year/according to the deceptions of Vita Green. All unused VG Online Dollars recorded during the period of validity will expire or otherwise be cancelled without any notice. Vita Green reserves the right to decide or change the expiry date for VG Online Dollars including all VG Online Dollars which have been accrued before or after the date of such decision or change without notice.
  22. If a member has several accounts opened under his or her name, Vita Green has the sole and exclusive discretion to decide whether the subsequent repeated accounts together with the VG Online Dollars accrued in those accounts will be cancelled altogether, or the repeated accounts will be merged with the primary account and the VG Online Dollars will be combined together all in one single account.
  23. Upon the cancellation of a membership account (except when it is due to a merger with other accounts), the VG Online Dollars already earned in the cancelled membership account which have not been used by the member will also be cancelled simultaneously, and cannot be used after the cancellation of the account.
  24. Vita Green reserves the right to cancel, change or substitute the conditions for accreditation and use of VG Online Dollars, and other members' benefits at any time without notice.
  25. VG Online Dollars accrued in members' accounts are not the property of members and have no cash or monetary value. VG Online Dollars are not transferable or assignable to others. VG Online Dollars cannot be offered for sale.
  26. VG Online Dollars may be used to purchase products at VG Website subject to prices and other conditions that Vita Green may decide from time to time in its sole and exclusive discretion. Maximum 50% of the total amount of an order can be discounted by using VG Online Dollars.
  27. VG Online Dollars are not exchangeable for cash. There will be no change either in cash or other forms when you use the VG Online Dollars for your purchase. If a VG Online Dollar is deemed invalid and not acceptable by Vita Green or VG Website, it cannot be replaced or re-issued.
  28. Vita Green reserve the right to change the restrictions, terms and conditions for use of VG Online Dollars at any time without notice, and the right to final decision in case of any dispute arising from VG Online Dollars.
  29. Member may terminate his/her membership at any time by giving a written notice to Vita Green, upon which any outstanding VG Online Dollars will be cancelled and become invalid.
  30. Vita Green may forthwith or at any time terminate the membership of a member and the right of a member to use his/her membership account if a member commits fraud or misconduct, misuses membership benefits, or acts in breach of any of these terms and conditions. In such circumstances, all VG Online Dollars of the member will be simultaneously cancelled.
  31. If a member has obtained VG Online Dollars, discounts or other rewards for himself/herself or others through fraud, dishonesty or deceit, the member shall be responsible for all liabilities incurred as a result, including without limitation, indemnifying Vita Green for the full price of the VG Online Dollars, discounts, rewards or other products or services obtained, together with all costs, loss and damages incurred or suffered by Vita Green, as a result thereof.
  32. As the Program operates with reliance on electronic and internet communication channels, networks and devices which are beyond Vita Green's control, Vita Green will not be held liable for any results arising from the malfunctioning or breakdown of communication devices.
  33. In the event that a member's account is not used or is inactive for a certain period of time (e.g. two years), Vita Green may cancel the member's account and the VG Online Dollars accrued in that account will then be deemed cancelled, forfeited and invalid.
  34. Personal Data and Consents

  35. In order for you to be a member of the VG Online Club and enjoy benefits under the membership, it is necessary for you to provide us with your personal information ("Personal Data"). If you are unwilling or unable to provide full and accurate Personal Data as requested by us, we may not be able to process, approve or continue to provide the services under the Program to you.
  36. We are committed to the safeguarding of the privacy of individuals with respect to personal data. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data are governed by the laws of Hong Kong and are as set out here. Your access and use of our services under the Program signifies your agreement to be bound by this privacy policy. If you do not agree to the same, you shall discontinue your VG Online Club membership and any service under the Program.
  37. The Personal Data we may request may include, but not limited to, your name, gender, age, identity document number, telephone number, fax number, home address, email address, credit card information, education level, occupation, household income, interests and favourite activities etc. If you are under the age of 18, consent from your parent or guardian is required before you give us any personally identifiable information.
  38. You agree that your Personal Data provided by you to us may be used and retained by us for the following purposes and for other purposes as shall be agreed between you and us or required by law from time to time:
    (a) providing services to you,
    (b) marketing of goods and/or services by us, our agents or our subsidiaries or our affiliated or associated companies,
    (c) processing of any benefits arising out of or in connection with your VG Online Club membership,
    (d) analyzing, verifying and/or checking of your activities, credit, payment and/or status in relation to the provision of services,
    (e) enabling us to comply with our obligations under the relevant laws and regulations or other industry practices.
  39. We retain records of your Personal Data for a reasonable period. You have the right to:
    (a) check whether we hold any of your Personal Data;
    (b) access your Personal Data held by us;
    (c) require us to correct any Personal Data which is inaccurate;
    (d) ascertain our policies and practices (from time to time) in relation to Personal Data and the types of Personal Data held by us.
    We have the right to charge a reasonable fee for the processing of any Personal Data access request. All requests for access to or correction of Personal Data or information regarding policies and practices and types of Personal Data held should be in writing and addressed to our Vita Green Online Club Support (Mailing address: Rooms 2106-07 Wing On Centre, 111 Connaught Road Central, Hong Kong; Hotline: (852) 2901 6000; Email: online@vitagreen.com).
  40. We may disclose and transfer your Personal Data (whether in Hong Kong or abroad) to our affiliated or associated companies and to include that Personal Data in one or more databases held by us or our affiliated or associated companies for the marketing of goods and/or services by us and/or our affiliated or associated companies and for the performance of procedures for comparing Personal Data with other information supplied by you to us and/or our affiliated or associated companies for the above purposes. If you do not wish to receive marketing information from us, please inform our VG Online Club Support (contacts above) about the same.
  41. If you do not want to have your information disclosed to any third party, please write to our VG Online Club Support (contacts above).
  42. By applying and maintaining a membership with VG Online Club, you expressly
    (a) consent to our continuous sending of commercial electronic messages to the electronic address(es) and telephone number(s) you provided to us, and
    (b) confirm that you have not, within a reasonable period of time prior to the sending of the message(s), withdrawn that consent.
    You acknowledge and agree that the above express consent represents a valid consent under Unsolicited Electronic Messages Ordinance (Cap. 593) and related regulations and codes. If you do not agree to our sending of commercial electronic messages to you, you have the duty to inform us your withdrawal of this express consent in writing.
  43. General

  44. Except to the extent prohibited by applicable laws, Vita Green and/or its affiliates make no representation and warranty, either express or implied, statutory or otherwise, including without limitation to warranties or representations with respect to the reliability or fitness for a particular purpose of the goods, services, members' benefits or rewards provided by Vita Green, VG Online Club and VG Online Dollars and any representations and warranties relating thereto are expressly disclaimed. In no event shall Vita Green be liable for any direct or indirect loss or damage arising out of an application, subscription, use or inability to use any good or service offered or provided by Vita Green, VG Online Club or VG Online Dollars.
  45. All questions or disputes regarding eligibility for membership, membership privileges, eligibility and accrual of points or redemption of rewards, and the construction of these terms and conditions will be resolved or decided by Vita Green at its sole and exclusive discretion. Vita Green reserves the right to make final and conclusive decisions in relation to these matters, and such decision shall be binding upon member.
  46. These terms and conditions shall be governed by and construed in accordance with the laws of the Hong Kong SAR.
  47. These terms and conditions are not intended to limit in any way a customer's rights under consumer protection statutes. If any part herein is deemed invalid, void or unenforceable by a court for any reason, such part shall be deemed severable and shall not affect the validity and enforceability of other parts. Section headings are for reference only.
  48. These terms and conditions with the latest effective date (posted online at www.vitagreen.com/en/vip/vg_online_tc/) shall prevail over previous versions. If there is any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail.
  49. (Last updated on 10 January 2013)

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